Essential Skills for New Managers

To join my mailing list dedicated to new managers, click here.  It’s different than my general list (the link is in the footer), and only has content related to work, career, and developing skills to become a more authentic and effective leader.

Personal growth meets professional development when it comes to developing your soft skills.  Emotional intelligence and communication skills can be learned.  Technical skills will only get you so far.  You need to develop the mindset and skillset to successfully manage people.

People leave managers, not companies.

Managers make a huge difference for your company, especially as it grows.  Gaps in management skills interfere with team productivity and put culture at risk.  Morale sours, engagement drops, retention and staffing suffer.  Everything is harder when soft skills are ignored.

Become a more effective and authentic leader.

You won’t become more skillful simply by acquiring more information.  You must practice.  But how?  With support, guidance, coaching, and a safe learning environment, you’ll build these skills over time.  Learning by doing lets you develop your own effective, authentic leadership style.


Managing Humans 5-Week Program

The 5-Week Program

The 5-week program was developed after a year of working with over 300 new managers.  It is designed to provide ongoing support and practical learning — in a format that’s effective for learning, and friendly to your schedule.

The program is designed to give you bite-size lessons with time to digest and apply them — so you integrate each learning, and build your skills and confidence.


Learning Objectives

You will develop your self-awareness and communication skills.  By the end of the program, you will have improved your understanding and practice of these skills:


  • Week 1:  Boundaries.  Learn to establish boundaries that protect your time and energy. Be clear and assertive in a way that builds trust.


  • Week 2:  Presence & Deep Listening.  Influence others without saying a word.  Feel more relaxed and confident, no matter who else is at the table.


  • Week 3:  Managing Up:  Develop skills and strategies for effective communication with people higher up in the organization.


  • Week 4:  Coaching:  Learn how to have a coaching conversation so you can better guide and mentor others.  Become more skillful when others bring problems to you:  do you need to solve it, tell the person what to do, or coach them to find the right next step?


  • Week 5:  Giving and Receiving Feedback:  Get better at having uncomfortable conversations, and seeing your own blindspots.  Learn ways to respond effectively when others are hostile or defensive with feedback.

Anyone who identifies as a manager or leader is welcome to apply.


Get More Information & Join

In Person Program:  Fill out this application to join the Wait List.  You’ll be notified with dates, location, and pricing options when the next in-person program is offered.

Online / Remote Program:  This option works best for students who can’t attend in person, who want flexibility with their schedule, and who work well with more independent learning.  You’ll get a weekly lesson (audio format, so you can listen without being glued to your screen), plus access to live office ours each week.  Fill out this application to join the Wait List.  You’ll be notified with dates and pricing options when the next remote program is offered.

The 1-Day Intensive:  Want a single, dedicated day that covers ALL of the material?  The 1-Day Intensive is the best option for you.  We meet in person for one day of intense learning, covering all of the modules PLUS the foundational material from my General Assembly class.  You’ll also get the audio recordings from the Remote Program, to help reinforce your learning after the Intensive. Fill out this application to join the Wait List.  You’ll be notified with dates and pricing options when the next Intensive is offered.



What Students Are Saying

“This class was extremely helpful and actionable. I have learned more practical skills, that I am comfortable trying out, than any other management class I have taken. Thank you so much for all the great advice and I look forward to implementing my learnings in the months/years to come.”

— Sidney Browning, Student Community Manager, Course Hero


“I felt like an imposter as I became a new manager. Kim’s deep knowledge, inquisitive nature, and masterful ability to create a safe space in the class, unlocked a passion for management and a confidence in myself about my ability to walk down the non-linear path of management that I didn’t know I had. Thank you, Kim! ”

— Lauren Hay, Head of Community, WorkStep


Upcoming Public Workshops

I teach public workshops at General Assembly.  It is recommended, though not required, that you take my Managing Humans:  Essential Skills for New Managers workshop prior to the 5-week program.

My full teaching schedule is updated here:



Want to bring a workshop to your company or team offsite?  Contact me.